Refund & Returns Policy

Below are the Ayurvedam Store Refund & Returns Policies:

1. Return Requests: Return requests must be raised within 7 working days from the date of delivery.
2. Delivery Delay: If your order is not delivered within a reasonable timeframe due to our logistics partner, we will reship your order.
3. Damaged or Open Package: If your order package is damaged, tampered with, or open at the time of delivery, please do not accept the package. Contact our Customer Care team immediately, and we will arrange a replacement shipment.
4. Missing or Damaged Products: For any damaged, defective, or missing products, please contact us via email within 48 hours of receiving your order. You must provide:
   • Your order details
   • An unboxing video (mandatory)
   • Relevant images, if applicable

   After verification and approval by our support team, we will provide a coupon equivalent to the order value, redeemable on our website.

5. Damaged Product Claims: If a product is found to be damaged after opening, please notify us within 2 days of delivery by sharing clear images or videos. Upon verification, we will issue a coupon equivalent to the product value, redeemable on our website.
6. Replacement Approval: All replacement requests are subject to review and approval by our Customer Care team. Once approved, the replacement process will be initiated.
7. Replacement Processing: Approved replacement requests will be processed within 2 business days.

Refund Policy

• Approved refunds will be credited to the original payment method within 7–10 working days.
• Only regular-priced items are eligible for refunds.
• Sale, discounted, promotional, or clearance items are not eligible for refunds.

Contact Us

For any questions, return requests, or clarifications, please contact our Customer Care team at care@theayurvedam.com.